Customer Gratitude and Appreciation

Ginny Norton

Dec. 24, 2020

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In early April, after about two weeks working from home, I read an article about the psychological benefits of feeling and expressing gratitude on a daily basis. If you’re like me, you get caught up in the rush of the day and, more often than not, don’t set aside the time for gratitude. That day in April, I decided to grab a notebook and write three things for which I was grateful and pledged to repeat the practice daily. At first, the list was trite and generally repetitive: family, health, etc. However, as I participated longer, the list became deeply personal. It also became more external; I found myself expressing gratitude more often.

As the leader of a business, I find myself reflecting on the decisions I’ve made during the pandemic. We took the approach to immediately close the office and have the workforce begin working from home. Restrictions in our state have not relaxed as much as others, and we made the commitment to our workforce that they’d be working from home until it was safe for everyone to be in one space. The gratitude expressed by our team was overwhelming. They were so happy to not have “another stress” in their lives as they juggle so many roles — parent, spouse, teacher, son/daughter, friend — in the course of one day.

The three things for which I’m most grateful today all deal with educators:

  1. I am grateful for the compassion, selflessness, and creativity shown by educators in this challenging times.
  2. I am grateful for how hard educators work to support children and families who lack technology to participate in virtual learning.
  3. I am grateful for the moms and dads who became their child’s temporary teacher.

As educators are pouring their hearts into learning new technologies and approaches to stave off learning loss, I want to personally thank you for being a Hatch customer. We appreciate your trust in our team and in the solutions we provide. I’m proud to say that, in August, Ignite by Hatch™ surpassed 100,000 users. The team at Hatch understands the responsibility and impact that education can have on communities nationwide. We aim to honor your commitment by working tirelessly to ensure we are releasing new updates and features that help you now and into the future. We appreciate you and all that you are doing for the children and families you serve!

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