October 2, 2020
Looking back over my 13 years at Hatch Early Learning, I have witnessed a remarkable evolution. I recall the creation of our Product Development team, which took Hatch products to the next level with solid research behind the innovations. The goal at Hatch has always been to put powerful tools in the hands of teachers and, even more importantly, in the hands of children, to help them learn, grow, and contribute meaningfully to society.
I was fortunate to be a part of the creation of our Customer Success group a few years ago. We are always looking for new ways to support our customers, so our processes and techniques are ever-expanding. In the past, customer interactions were limited to the point of purchase or possibly arranging a training session in the field or a call with tech support if the customer had a question. Today, we have a dedicated Customer Success team that partners with customers immediately after a purchase, to ensure the smooth roll-out of our technology, offer a broad array of professional development and training options, provide tools for parent engagement, and more.
Developing relationships with our customers is gratifying. I enjoy being an easy phone call or email away when needs or questions arise. If I can find one positive in the COVID-19 pandemic, it would be that I now routinely have the opportunity to see the faces of customers through Zoom meetings. I just recently “met” some of my long-time customers “face to face”!
Teaching is one of the most important jobs. I am grateful to work with administrative staff and education teams that support their teachers and utilize Hatch technology to make it easier for teachers to do their jobs. I appreciate each and every one of you!
Carol, Customer Success Manager at Hatch