Technology Quick Start Guides
Need help with your Hatch technology? Check out our Quick Start Guides!
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Hatch Turnkey Classrooms, TeachSmart® Learning Systems, iStartSmart® Computers and Tablets, iStartSmart® Elite Subscriptions, HatchSync powered by GOLD®, CoreFocus, WePlaySmart®, Infant Toddler Bags, Positive Beginnings® Kits, Discover Science® Kits, The Creative Curriculum® Kits, STEM Kits and special-order items are excluded. Offer cannot be combined with any other promotions, coupons or program discounts and may not be applied to previous purchases or outstanding purchase orders. Does NOT include truck/freight shipped items.
Before you sign the delivery receipt, inspect your shipment for any possible damage or shortages. If your FedEx Ground arrives damaged, call Hatch immediately at 800.624.7968 and we will coordinate the return and/or replacement of the merchandise. If your Truck shipment arrives damaged, write a note on the delivery receipt describing the damage. Please keep all cartons and packing materials along with your damaged merchandise together and call Hatch® at 800.624.7968.
The iStartSmart® tablets and computers, WePlaySmart® multi-touch tables and TeachSmart® Learning System components are covered under warranty. The warranty for all other items will follow Manufacturer's Warranty. Call our Customer Service department for specific product warranty information at 800.624.7968 option 4.
If you find it necessary to return an item for any reason please contact Customer Service at 800.624.7968 option 5 to obtain a return authorization number. This will help us process your return quickly and accurately and will ensure you receive a proper credit for your return. Unauthorized returns may not be credited.
Hatch Early Learning values its relationship with our customers and offers returns for most items within 30 days of shipment. You may return eligible products for a credit or a refund of the purchase price paid, less shipping and handling and any applicable restocking fees, as set forth in detail below.
If you return a purchased item that qualified you for a discount, promotional item or promotional card (e.g. buy a computer, get a free printer; buy technology, get a promotional gift card) and either (i) do not also return the discounted or promotional item or (ii) have already redeemed the promotional card, Hatch will deduct the value of the discount, promotional item or redeemed card from any refund you receive for the return of the purchased item.
Unless the product is defective or the return is a direct result of a Hatch error, Hatch will charge a restocking fee of 15% of the purchase price paid.
Hatch Educational Materials Warranty Coverage
If you have purchased an education material item and you are not satisfied with your purchase after 30 days, please contact Hatch. We can assist you with a warranty claim under the manufacturer's published warranty if available.
Hatch Technology Warranty Coverage
All Hatch technology sold by Hatch and HatchEarlyLearning.com is supported by our Hatch Support Team and our preferred vendors. In the unlikely event there is a defect, please contact Hatch Customer Service to have it serviced under warranty or hear about out of warranty options. If you would like to review technology warranties, they are available here.
Items with FREE Return Shipping
The following product returns have Return Shipping included:
Manufacturers continually change product specifications. While we try our best to keep product descriptions up to date, they may not necessarily reflect updates from the manufacturer. We are not responsible for incorrect or outdated product descriptions and/or images. Due to possible typographical errors and fluctuations from manufacturers in our industry, prices may change without notice. Some items may contain small parts unsuitable for children 3 years of age or under.
We welcome your request for bids and quotes on any of the products or services we provide. We can also accommodate yearly contracts for any institution or governmental agency upon request. Call our Bid Department for details at 800.624.7968. The GSA contract for Hatch Computer Learning Centers is #GS-35F-0496J.
When paying with a Personal Credit Card or shipping to a personal address, sales tax will be applied to the invoice. Only purchases paid for and shipping directly to a tax exempt organization will qualify for sales tax exception. Your invoice will include sales tax if we do not receive the exemption form prior to invoicing. You can enter your State Tax Exempt Code during the payment process. Tax exemption forms must be faxed to 800.563.9001. Please write the order reference number found at the end of the checkout process at the top of the form. If you have any questions, please call us at 800.624.7968.
Hatch provides lifetime, toll-free technical support for as long as customers have our Computer Learning Centers operating in the classroom. If you have questions about your computer or want to know how to take advantage of any of these services, please call our Teacher Hotline at 800.624.7968 option 4.
Protecting consumer privacy is very important to us. Our Online Privacy Statement is designed to inform you about our online collection and use of personal information. From time to time, Hatch may modify this Online Privacy Statement.
At Hatch, we value your trust. We want you to know how we collect, use, share and protect information about you.
What Information is Collected?
We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form, and use a social media service, for example, Hatch's Facebook page or YouTube channel.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
Information Collected Through Cookies and Similar Technologies:
We allow third-party companies to collect certain information when you visit our website and to use that information to serve ads for Hatch products or services or for the products or services of other companies when you visit this website or other websites. These companies use non-personally identifiable information (e.g., click stream information, browser type, time and date, subject of advertisements clicked or scrolled over, hardware/software information, MAC address, cookie and session ID, and IP address) during your visits to this and other websites in order to provide advertisements about goods and services likely to be of greater interest to you. These parties typically use a cookie or a third party web beacon to collect this information. To learn more about this behavioral advertising practice or to opt-out of this type of advertising, you can visit: http://www.networkadvertising.org/managing/opt_out.asp or www.aboutads.info.
User Experience Information:
In order to improve guest online shopping experience, help with fraud identification, and to assist our guest relations representatives in resolving issues guests may experience in completing online purchases, we use tools to monitor certain user experience information; including login information, IP address, data regarding pages visited and ads clicked specific actions taken on pages visited (e.g. information entered during checkout process), and browser information.
Information from Other Sources:
We obtain information from companies that can enhance our existing guest information to improve the accuracy and add to the information we have about our guests (for example, adding address information). This improves our ability to contact you and improve the relevancy of our marketing by providing better product recommendations or special offers that we think will interest you.
Any information you submit in a public forum (e.g. a blog, chat room, or social network) can be read, collected, or used by us and others, and could be used to personalize your experience. You are responsible for the information you choose to submit in these instances.
How is this Information Used?
Examples of how we use the information we collect from and about you include:
Product and Service Fulfillment:
Fulfill and manage purchases, orders, payments, returns/exchanges, or requests for information, or to otherwise serve you. Provide services such as Gift Registry or Wish List. Administer sweepstakes and contests.
Our Marketing Purposes:
Deliver coupons, newsletters, e-mails, and mobile messages. Send marketing communications and other information regarding products, services and promotions. Administer promotions.
Improve the effectiveness of our website, stores, mobile experience, and marketing efforts. Conduct research and analysis, including focus groups and surveys. Perform other business activities as needed, or as described elsewhere in this policy.
To prevent fraudulent transactions, monitor against theft and otherwise protect our guests and our business.
How is this Information Shared?
We do NOT sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising or other uses.
How is Your Personal Information Protected?
We maintain administrative, technical and physical safeguards to protect your personal information. This includes encrypting your credit and debit card number. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
E-mail Security: "Phishing" is a scam designed to steal your personal information. If you receive an e-mail that looks like it is from us asking you for your personal information, do not respond. We will never request your password, user name, credit card information or other personal information through e-mail.
Safe Shopping Guarantee:
Our security measures are designed to prevent anyone from stealing and using your credit card number. Under the Fair Credit Billing Act, if your credit card is used without your authorization, your liability for those fraudulent charges cannot exceed $50. If your credit card provider does hold you liable for any part of this $50, we will cover this liability for you, provided the unauthorized use of your credit card resulted through no fault of your own from purchases made in our stores or at our website while using the secure server.
Children's Personal Information:
We recognize the particular importance of protecting privacy where children are involved. We are committed to protecting children's privacy. We do not knowingly collect personally identifiable information online from children under the age of 13. If a child under the age of 13 has provided us with personally identifiable information online, we ask that a parent or guardian contact us or call 800-624-7968.
What Choices Do You Have?
If you do not wish to receive catalogs, coupons, and other promotional mail, contact us or call 800.624.7968 to opt out.
If you do not wish to receive promotional telephone calls, contact us or call 800-624-7968 to opt out. This opt out does not apply to operational phone calls, for example, confirmation of delivery address.
If you do not wish to receive promotional e-mails from us, contact us or call 800-624-7968 to opt out. You can discontinue store or catalog e-mails by canceling your subscription to these services. You also have the ability to unsubscribe to promotional e-mails via the opt out link included in each promotional e-mail.
California Online Privacy Protection Act Compliance:
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at any time by logging into their control panel and going to the 'My Account' page.
Hatch follows and is committed to the following privacy guidelines:
The Children's Online Privacy Protection Act ("COPPA") requires that we inform Organizations, Schools and Parents about how we collect, use, and disclose personal information from children less than 13 years of age; and that Hatch obtain consent from the Organization using our Solutions in order for children under 13 years of age to use certain features of our iStartSmart Solution.
Question: What information does Hatch collect?
Registration: To use the Application, Site or Service; Hatch requires that you either purchase, or are the authorized representative of an organization that has purchased, a subscription to use the Application, Site and Services. Before data collection can begin, Hatch will require the authorized representative to provide Hatch with consent to collect sensitive data, listed below. Once registered, authorized subscribers will be able to use the Application or Site to register and set up children for progress monitoring. In connection with registering children, the Application or Site will collect certain information about the child. Registered subscribers will use the Application or Site to collect common first and last name, date of birth and a photo of the child. The combination of this data is used by the Application or Site to personally identify children for individualized progress and monitoring for educational purposes. Hatch collects data only from registered subscribers.
Question: Does Hatch collect sensitive data from children directly?
Answer: No, Hatch does not collect sensitive data directly from children; we respect the sensitive nature of children's privacy online. The Services are intended for use by schools, school districts, program administrators and teachers. The services are not intended for use by persons under the age of 18.
Question: How secure is your Application and Site?
Answer: Hatch uses the latest security standards in the industry, including Secure Sockets Layer (SSL) encryption and firewalls, to prevent unauthorized access to sensitive data. Hatch also uses security roles to further safeguard confidentiality and ensure the correct and proper use of the data provided to us. For additional information please refer to the iStartSmart Solution Security Policy.
Disclaimer of Liability:
Hatch Technology Solutions Security Policy
Hatch is committed to protecting our customer's and children's information collected by our solutions. We have adopted reasonable technical, administrative, and physical procedures to help protect this information from loss, misuse, and alteration. Hatch relies upon employees and business partners to properly develop, maintain, and operate our systems, networks, and processes which keep our sensitive information safe and properly used. This means that every person and organization handling our information has the responsibility to keep the information safe, no matter where the information is located. This includes computing systems, networks, backup copies, paper copies, business processes, and verbal transmission of information.
iStartSmart, iStartSmart Mobile, and iStartSmart for iPad Security Overview
Shell Squad Games and Shell Squad Adventures are designed to use Secure Sockets Layer (SSL) protocol for all communications to and from Hatch.SSL is an industry-standard security protocol used for encrypting data.
Shell Squad Games (SSG) uses file system-level encryption services to ensure specific data files on the device are encrypted. File system-level encryption ensure the key data is safe if the device is lost or stolen.
Optional - Full Disk Encryption:
System administrators have the option to enable password-based or pin number access to the device and if available on the device an additional OS level full disk encryption. This would ensure that all data on the device would remain inaccessible in the event that the device is lost or stolen.
iStartSmart®: Security Overview (RMS Web based Solution)
Report Management System (RMS) is designed to use the latest Secure Sockets Layer (SSL) protocol for all communications to and from the devices. SSL is an industry-standard security protocol used for encrypting data.
Reporting Management System (RMS) uses security based Access Control Lists (ACLs) for all connections, queries, and other operations. RMS uses only SSL-encrypted connections between the database, devices, and servers. In addition, key data such as passwords is encrypted inside the database to prevent access to sensitive data from internal users with raw data access.
Account-based Data Segmentation:
The Hatch RMS uses account-based content delivery to ensure that an organization's data is only viewed by authorized users.
The Hatch RMS is on a hosted solution that has received global security certification and compliance verification for Service Organization Control levels SOC 2 Type II and SOC 3. Additionally, our hosted solution is in compliance with the ISO 27001 Information Systems and Security standards. These credentials demonstrate Hatch's hosted solution commitment to delivering a secure experience for customers.
• Google services on port 5228
This policy was last modified on February 1, 2017.
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Winston-Salem, NC 27101 (USA)