Hatch Early Learning Policies

Promotional Offer Exclusions

Hatch Turnkey Classrooms, TeachSmart® Learning Systems, iStartSmart® Computers and Tablets, iStartSmart® Elite Subscriptions, HatchSync powered by GOLD®, CoreFocus, WePlaySmart®, Infant Toddler Bags, Positive Beginnings® Kits, Discover Science® Kits, The Creative Curriculum® Kits, STEM Kits and special-order items are excluded. Offer cannot be combined with any other promotions, coupons or program discounts and may not be applied to previous purchases or outstanding purchase orders. Does NOT include truck/freight shipped items.

When Your Shipment Arrives

Before you sign the delivery receipt, inspect your shipment for any possible damage or shortages. If your FedEx Ground arrives damaged, call Hatch immediately at 800.624.7968 and we will coordinate the return and/or replacement of the merchandise. If your Truck shipment arrives damaged, write a note on the delivery receipt describing the damage. Please keep all cartons and packing materials along with your damaged merchandise together and call Hatch® at 800.624.7968.

Warranty

The iStartSmart® tablets and computers, WePlaySmart® multi-touch tables and TeachSmart® Learning System components are covered under warranty. The warranty for all other items will follow Manufacturer's Warranty. Call our Customer Service department for specific product warranty information at 800.624.7968 option 4.

Returns

If you find it necessary to return an item for any reason please contact Customer Service at 800.624.7968 option 5 to obtain a return authorization number. This will help us process your return quickly and accurately and will ensure you receive a proper credit for your return. Unauthorized returns may not be credited.

Return Policy

Hatch Early Learning values its relationship with our customers and offers returns for most items within 30 days of shipment. You may return eligible products for a credit or a refund of the purchase price paid, less shipping and handling and any applicable restocking fees, as set forth in detail below.

Requirements for a Full Refund/Credit

  • Items must be returned within 30 days of purchase
  • Return Authorizations (RA) are required for returning any items click here to submit RA request or call our customer support line 800.624.7968 option 4. Any product returned without prior authorization from Hatch will be considered an unauthorized return, and the customer will not receive credit for the product
  • Items returned must be in new condition, with original packaging and accessories
  • Media items (movies, music, video games, and software) must be unopened and still in their plastic wrap
  • Costumes and other fabric items must be clean and unworn
  • If a return is sent to Hatch and does not arrive and you do not use a trackable method for the return, Hatch will not be able to credit the return to your account
  • All returned items are subject to a one-time restocking fee of 15% and return shipping cost
  • Note: Before you return any technology product to Hatch, make sure to back-up any data on the hard drive(s) and on any other storage device in the product. Remove any and all confidential, proprietary, and personal information as well as removable media such as flash drives, CDs, and PC Cards. Hatch is not responsible for any confidential, proprietary, or personal information; lost or corrupted data; or damaged or lost removable media that may be included with your return.

Promotional Items
If you return a purchased item that qualified you for a discount, promotional item or promotional card (e.g. buy a computer, get a free printer; buy technology, get a promotional gift card) and either (i) do not also return the discounted or promotional item or (ii) have already redeemed the promotional card, Hatch will deduct the value of the discount, promotional item or redeemed card from any refund you receive for the return of the purchased item.

Restocking Fees
Unless the product is defective or the return is a direct result of a Hatch error, Hatch will charge a restocking fee of 15% of the purchase price paid.

Hatch Educational Materials Warranty Coverage
If you have purchased an education material item and you are not satisfied with your purchase after 30 days, please contact Hatch. We can assist you with a warranty claim under the manufacturer's published warranty if available.

Hatch Technology Warranty Coverage
All Hatch technology sold by Hatch and HatchEarlyLearning.com is supported by our Hatch Support Team and our preferred vendors. In the unlikely event there is a defect, please contact Hatch Customer Service to have it serviced under warranty or hear about out of warranty options. If you would like to review technology warranties, they are available here.

Items with FREE Return Shipping
The following product returns have Return Shipping included:

  • Technology that requires repair or replacement during warranty period
  • Defective or damaged products if vendor requires return under warranty


 

Disclaimer

Manufacturers continually change product specifications. While we try our best to keep product descriptions up to date, they may not necessarily reflect updates from the manufacturer. We are not responsible for incorrect or outdated product descriptions and/or images. Due to possible typographical errors and fluctuations from manufacturers in our industry, prices may change without notice. Some items may contain small parts unsuitable for children 3 years of age or under.

Bids, Contracts, & Quotes

We welcome your request for bids and quotes on any of the products or services we provide. We can also accommodate yearly contracts for any institution or governmental agency upon request. Call our Bid Department for details at 800.624.7968. The GSA contract for Hatch Computer Learning Centers is #GS-35F-0496J.

Tax Exempt

When paying with a Personal Credit Card or shipping to a personal address, sales tax will be applied to the invoice. Only purchases paid for and shipping directly to a tax exempt organization will qualify for sales tax exception. Your invoice will include sales tax if we do not receive the exemption form prior to invoicing. You can enter your State Tax Exempt Code during the payment process. Tax exemption forms must be faxed to 800.563.9001. Please write the order reference number found at the end of the checkout process at the top of the form. If you have any questions, please call us at 800.624.7968.

Technical Support

Hatch provides lifetime, toll-free technical support for as long as customers have our Computer Learning Centers operating in the classroom. If you have questions about your computer or want to know how to take advantage of any of these services, please call our Teacher Hotline at 800.624.7968 option 4.

Hatch Privacy Policy

Protecting consumer privacy is very important to us. Our Online Privacy Statement is designed to inform you about our online collection and use of personal information. From time to time, Hatch may modify this Online Privacy Statement.

We Use Appropriate Security Safeguards. At Hatch, security is a priority. Hatch employs appropriate measures, including advanced technology, to protect personal information collected online against unauthorized access, disclosure, alteration or destruction. These may include, among others, encryption, physical access security, and other appropriate technologies. Hatch, continually reviews and enhances its security systems, as necessary. Personal Information When you browse the Hatch website, you do so without revealing your identity. This web site uses cookies only to aggregate information about the pages that users visit so that we can update and redesign, as necessary, our website in order to provide you with the most useful information. Personal information, such as your email address, is not collected, unless you provide it to us. Hatch does not disclose domain name or aggregate information to third parties other than vendors who assist us with our website and who are under strict confidentiality requirements.

At Hatch, we value your trust. We want you to know how we collect, use, share and protect information about you.

What Information is Collected?
We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form, and use a social media service, for example, Hatch's Facebook page or YouTube channel.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

Google, as a third party vendor, uses cookies to serve ads on your site. Google's use of the DART cookie enables it to serve ads to your users based on their visit to your sites and other sites on the Internet.

Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.

Information Collected Through Cookies and Similar Technologies:
Hatch Cookies: We and our service providers use cookies, web beacons, and other technologies to receive and store certain types of information whenever you interact with our website through your computer or mobile device. This information, which includes the pages you visit on our site, which web address you came from, the type of browser/device/hardware you are using, purchase information and checkout process, search terms and IP-based geographic location, helps us customize your website experience and make our marketing messages more relevant. This includes Hatch content presented on another website or mobile application. This information also allows us to provide features such as storage of items in your cart between visits. In order to provide the best guest experience possible, we also use this information for reporting and analysis purposes, such as how you are shopping our website, performance of our marketing efforts, and your response to those marketing efforts.

Third-Party Cookies:
We allow third-party companies to collect certain information when you visit our website and to use that information to serve ads for Hatch products or services or for the products or services of other companies when you visit this website or other websites. These companies use non-personally identifiable information (e.g., click stream information, browser type, time and date, subject of advertisements clicked or scrolled over, hardware/software information, MAC address, cookie and session ID, and IP address) during your visits to this and other websites in order to provide advertisements about goods and services likely to be of greater interest to you. These parties typically use a cookie or a third party web beacon to collect this information. To learn more about this behavioral advertising practice or to opt-out of this type of advertising, you can visit: http://www.networkadvertising.org/managing/opt_out.asp or www.aboutads.info.

User Experience Information:
In order to improve guest online shopping experience, help with fraud identification, and to assist our guest relations representatives in resolving issues guests may experience in completing online purchases, we use tools to monitor certain user experience information; including login information, IP address, data regarding pages visited and ads clicked specific actions taken on pages visited (e.g. information entered during checkout process), and browser information.

Information from Other Sources:
We obtain information from companies that can enhance our existing guest information to improve the accuracy and add to the information we have about our guests (for example, adding address information). This improves our ability to contact you and improve the relevancy of our marketing by providing better product recommendations or special offers that we think will interest you.

Public Forums:
Any information you submit in a public forum (e.g. a blog, chat room, or social network) can be read, collected, or used by us and others, and could be used to personalize your experience. You are responsible for the information you choose to submit in these instances.

How is this Information Used?
Examples of how we use the information we collect from and about you include:

Product and Service Fulfillment:
Fulfill and manage purchases, orders, payments, returns/exchanges, or requests for information, or to otherwise serve you. Provide services such as Gift Registry or Wish List. Administer sweepstakes and contests.

Our Marketing Purposes:
Deliver coupons, newsletters, e-mails, and mobile messages. Send marketing communications and other information regarding products, services and promotions. Administer promotions.

Internal Operations:
Improve the effectiveness of our website, stores, mobile experience, and marketing efforts. Conduct research and analysis, including focus groups and surveys. Perform other business activities as needed, or as described elsewhere in this policy.

Fraud Prevention:
To prevent fraudulent transactions, monitor against theft and otherwise protect our guests and our business.

How is this Information Shared?
We do NOT sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising or other uses.

How is Your Personal Information Protected?

Security Methods:
We maintain administrative, technical and physical safeguards to protect your personal information. This includes encrypting your credit and debit card number. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

E-mail Security: "Phishing" is a scam designed to steal your personal information. If you receive an e-mail that looks like it is from us asking you for your personal information, do not respond. We will never request your password, user name, credit card information or other personal information through e-mail.

Safe Shopping Guarantee:
Our security measures are designed to prevent anyone from stealing and using your credit card number. Under the Fair Credit Billing Act, if your credit card is used without your authorization, your liability for those fraudulent charges cannot exceed $50. If your credit card provider does hold you liable for any part of this $50, we will cover this liability for you, provided the unauthorized use of your credit card resulted through no fault of your own from purchases made in our stores or at our website while using the secure server.

Children's Personal Information:
We recognize the particular importance of protecting privacy where children are involved. We are committed to protecting children's privacy. We do not knowingly collect personally identifiable information online from children under the age of 13. If a child under the age of 13 has provided us with personally identifiable information online, we ask that a parent or guardian contact us or call 800-624-7968.

What Choices Do You Have?

Postal Mail:
If you do not wish to receive catalogs, coupons, and other promotional mail, contact us or call 800.624.7968 to opt out.

Telephone:
If you do not wish to receive promotional telephone calls, contact us or call 800-624-7968 to opt out. This opt out does not apply to operational phone calls, for example, confirmation of delivery address.

E-mail:
If you do not wish to receive promotional e-mails from us, contact us or call 800-624-7968 to opt out. You can discontinue store or catalog e-mails by canceling your subscription to these services. You also have the ability to unsubscribe to promotional e-mails via the opt out link included in each promotional e-mail.

California Online Privacy Protection Act Compliance:
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at any time by logging into their control panel and going to the 'My Account' page.

Hatch Technology Solutions Privacy Policy

Hatch Technology Privacy Policy
Hatch takes great care in protecting the privacy and security of data collected from our customers. This Privacy Policy describes our practices in connection with information that we collect through the use of this solution developed by Hatch. If you have any question as to what legal agreement or privacy policy controls the collection and use of your information, please email us at CustomerCare@HatchEarlyLearning.com.

This Privacy Policy applies to WePlaySmart, TeachSmart, iStartSmart®:, iStartSmart®: Mobile, iStartSmart®: for iPad solutions (the "Application") that connect to the web site https://rms.hatchearlychildhood.com (the "Site"). The Application and Site is owned and operated by Hatch. Specifically for iStartSmart®:, iStartSmart®: Mobile, iStartSmart®: for iPad solutions, Hatch make progress data available on the Site an online progress monitoring and reporting solution (the "Services") that can be used by teachers, school administrators, and other child care providers to monitor the progress of individual children and certain groups of children. Hatch is committed to ensuring the privacy and accuracy of the information collected on the Site and within the Application. This Privacy Policy identifies the information that Hatch collects from subscribers of the Application and Site and also describes how Hatch will use the information collected.

Hatch follows and is committed to the following privacy guidelines:

  • Hatch will collect only the information about users which is needed for the functionality of the Site and Application
  • Hatch will strive to make certain that information about users is kept accurate and up-to-date
  • Hatch will use appropriate controls to ensure that this information is kept secure, and is only viewed or used by the proper personnel
  • Hatch will comply with applicable laws, regulations, and industry standards when protecting user information
  • Hatch will hold our employees, vendors, and contractors accountable to meet this same set of privacy guidelines.

The Children's Online Privacy Protection Act ("COPPA") requires that we inform Organizations, Schools and Parents about how we collect, use, and disclose personal information from children less than 13 years of age; and that Hatch obtain consent from the Organization using our Solutions in order for children under 13 years of age to use certain features of our iStartSmart Solution.

Question: What information does Hatch collect?
Registration: To use the Application, Site or Service; Hatch requires that you either purchase, or are the authorized representative of an organization that has purchased, a subscription to use the Application, Site and Services. Before data collection can begin, Hatch will require the authorized representative to provide Hatch with consent to collect sensitive data, listed below. Once registered, authorized subscribers will be able to use the Application or Site to register and set up children for progress monitoring. In connection with registering children, the Application or Site will collect certain information about the child. Registered subscribers will use the Application or Site to collect common first and last name, date of birth and a photo of the child. The combination of this data is used by the Application or Site to personally identify children for individualized progress and monitoring for educational purposes. Hatch collects data only from registered subscribers.

Question: Does Hatch collect sensitive data from children directly?
Answer: No, Hatch does not collect sensitive data directly from children; we respect the sensitive nature of children's privacy online. The Services are intended for use by schools, school districts, program administrators and teachers. The services are not intended for use by persons under the age of 18.

Question: How secure is your Application and Site?
Answer: Hatch uses the latest security standards in the industry, including Secure Sockets Layer (SSL) encryption and firewalls, to prevent unauthorized access to sensitive data. Hatch also uses security roles to further safeguard confidentiality and ensure the correct and proper use of the data provided to us. For additional information please refer to the iStartSmart Solution Security Policy.

Disclaimer of Liability:

The information contained herein reflects the Internet privacy policy and practices that Hatch has adopted for the Application and Site. In legal terms, it shall not be construed as a contractual promise, and Hatch reserves the right to amend it at any time simply by posting such amendment on the Site. Any such amendment will become effective immediately upon posting on the Site. Neither Hatch nor any of its affiliates, employees, or contractors shall be held liable for any improper or incorrect use of the information described and/or contained in the Application or Site and assumes no responsibility for anyone's use of the information.

Questions:

If you have any questions or concerns about this privacy policy, please send us an email with your questions or concerns to CustomerCare@HatchEarlyLearning.com or visit Policies to learn more.

Hatch Technology Solutions Security Policy
Hatch is committed to protecting our customer's and children's information collected by our solutions. We have adopted reasonable technical, administrative, and physical procedures to help protect this information from loss, misuse, and alteration. Hatch relies upon employees and business partners to properly develop, maintain, and operate our systems, networks, and processes which keep our sensitive information safe and properly used. This means that every person and organization handling our information has the responsibility to keep the information safe, no matter where the information is located. This includes computing systems, networks, backup copies, paper copies, business processes, and verbal transmission of information.

iStartSmart, iStartSmart Mobile, and iStartSmart for iPad Security Overview
Shell Squad Games and Shell Squad Adventures are designed to use Secure Sockets Layer (SSL) protocol for all communications to and from Hatch.SSL is an industry-standard security protocol used for encrypting data.

Data Storage:
Shell Squad Games (SSG) uses file system-level encryption services to ensure specific data files on the device are encrypted. File system-level encryption ensure the key data is safe if the device is lost or stolen.

Optional - Full Disk Encryption:
System administrators have the option to enable password-based or pin number access to the device and if available on the device an additional OS level full disk encryption. This would ensure that all data on the device would remain inaccessible in the event that the device is lost or stolen.

iStartSmart®: Security Overview (RMS Web based Solution)
Report Management System (RMS) is designed to use the latest Secure Sockets Layer (SSL) protocol for all communications to and from the devices. SSL is an industry-standard security protocol used for encrypting data.

Data Storage:
Reporting Management System (RMS) uses security based Access Control Lists (ACLs) for all connections, queries, and other operations. RMS uses only SSL-encrypted connections between the database, devices, and servers. In addition, key data such as passwords is encrypted inside the database to prevent access to sensitive data from internal users with raw data access.

Account-based Data Segmentation:
The Hatch RMS uses account-based content delivery to ensure that an organization's data is only viewed by authorized users.

Hosted Solution:
The Hatch RMS is on a hosted solution that has received global security certification and compliance verification for Service Organization Control levels SOC 2 Type II and SOC 3. Additionally, our hosted solution is in compliance with the ISO 27001 Information Systems and Security standards. These credentials demonstrate Hatch's hosted solution commitment to delivering a secure experience for customers.

Network Requirements:
Can I reach http://www.google.com?
Can I reach https://www.google.com?
Can I reach Google services on port 5228?
Can I reach http://hatch-device.elasticbeanstalk.com/?
Can I reach https://hatch-device.elasticbeanstalk.com/?
Can I reach http://data.learnpad.co?
Can I post to ClassCloud?
Can I reach the timeserver?
Can I reach http://hatchearlychildhood.com?
Can I reach https://rms.hatchearlychildhood.com/onlinecheck.php?

Your Consent and Changes to our Privacy Policy:
By using our site, you consent to our web site privacy policy.
If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.

This policy was last modified on February 1, 2017.

If there are any questions regarding this privacy policy, you may contact us using the information below.

Hatch, Inc.
301 North Main Street, Suite 101
Winston-Salem, NC 27101 (USA)
800.624.7968